Safe and Responsible Betting

Responsible Gaming at b111 — Your Safety is Our Priority

b111 believes entertainment is only worthwhile when it is safe and controlled. Our responsible gaming policy helps you maintain healthy habits.

For 21+ Only

Why is Responsible Gaming Important?

Online casino and betting is purely a form of entertainment. At b111 we want you to enjoy every session — but never in a way that negatively affects your daily life, family, or financial situation. Responsible gaming means not only knowing your limits, but also respecting those limits and asking for help when needed.

The foundation of b111's responsible gaming policy rests on three pillars — awareness, control, and support. We want every one of our users to understand how gaming works, how to monitor their own playing habits, and where to get help if a problem arises.

Remember: there is no guarantee of winning every time you gamble. Every game depends entirely on random outcomes. So never keep placing bets in the hope of recovering money you have lost. Only bet an amount that you can afford to lose without hardship.

We are always committed to responsible gaming at b111. Our platform has several effective tools to help you keep your gaming habits in check — from setting deposit limits to the option of closing your account entirely.

Our Protection Measures

Deposit Limit Setting

You can set a maximum daily, weekly, or monthly deposit limit on your account. Once set, a limit takes effect immediately. A request to increase a limit will take at least 7 days to come into effect, giving you time to reconsider your decision.

Time Limits and Session Controls

b111 will remind you if you play beyond a set time. You can set a limit on how many hours you play each day. When session reminders are active, an automatic notification will arrive once the set time has passed.

Self-Exclusion

If you feel you need to stop playing, you can temporarily or permanently close your account for a set period (30 days, 90 days, or permanently). Do not try to open a new account while self-exclusion is active.

Time-Out Break

You can take a voluntary break for 24 hours, 72 hours, or 7 days. During this time you will not be able to log in to your account. The account will reactivate automatically after the break, but you can extend the duration at any time through the support team.

Gaming History Review

Your full transaction and betting history is stored in your b111 account. You can check at any time how long you have played, how much you have deposited, and how much you have withdrawn. This information is useful for analysing your own habits.

24/7 Bengali Support

If you are concerned about your gaming habits or need help using any responsible gaming tool, our Bengali-speaking support team is available on live chat seven days a week, twenty-four hours a day. Whether the issue is small or large — do not hesitate to get in touch.

Warning Signs of Problematic Gaming

If you notice the signs below, it means your gaming habits are heading in a harmful direction. Be honest with yourself and seek support if needed.

Responsible gaming is not only for yourself — it is for your family and loved ones too. If someone close to you is showing these signs, let them know about b111's support services.

  • You keep placing bets to recover lost money and the amount you bet keeps increasing.
  • You want to stop playing but cannot, or taking a break has become difficult.
  • You are using money meant for household expenses, bills, or emergencies to play.
  • You are prioritising gaming over work, studies, or family responsibilities.
  • You are lying to or hiding information from family or friends about your gaming.
  • You are turning to gaming to relieve stress, frustration, or loneliness.
  • Gaming is preventing you from sleeping, eating, or taking care of your health.

Protect Yourself — Practical Tips

Budget Planning

Decide in advance how much money you will spend on gaming each week or month, and do not go beyond that budget. Treat your gaming budget as an entertainment expense.

Time Monitoring

Set a time limit before you start playing and stop when that time is up. Use your phone's timer or b111's session limit feature.

Tell Someone You Trust

Let a family member or a trusted friend know about your gaming habits. They can help you stick to your limits.

Keep Reminders On

Keep session reminders and loss limits active on your b111 account. When notifications arrive, do not ignore them — they are reminding you of the limits you set for yourself.

How do I activate self-exclusion?

To activate self-exclusion, go to the "Responsible Gaming" section in your b111 account settings, or make the request directly through our 24/7 live chat support. The request will take effect within a few minutes.

The account cannot be reactivated before the set exclusion period ends. For permanent self-exclusion, you may apply after a minimum of 6 months, and an assessment by the support team will still be required at that point.

Remember

  • Gaming is for entertainment, not a source of income.
  • There is no guarantee of recovering money you have lost.
  • Do not play under the influence of alcohol or medication.
  • Anyone under 21 years of age is not permitted to use this platform.

21+ Age Limit — A Non-Negotiable Rule

b111 strictly does not allow anyone under 21 to open an account or play games. All users must confirm their date of birth at registration, and in any suspicious case a government-issued ID is verified.

If you have a child or teenager in your household, make sure they do not have access to your b111 account. Use a password on your device and keep your account details secure. If an underage person uses your account, the full responsibility lies with the account holder.

We encourage our users to use parental control software that prevents minors from accessing online gaming sites.

For ages 21 and above only

Get Help — You Don't Have to Face This Alone

Problematic gaming is a real issue and it is possible to overcome it. Asking for help is not a sign of weakness — it is a sign of courage. At b111, we are here for you.

You can let our support team know directly that you would like to talk about responsible gaming. Our trained team will guide you in the right direction without judgement.

Live Chat Support A Bengali-speaking support team is available 24/7. Start a chat at any time.
Email Support [email protected] — write your concerns in detail and send them to us, we will respond promptly.
Account Settings Log in and set limits or activate exclusion directly from the "Responsible Gaming" menu.
Response Time Immediate support is available on live chat. Emails are answered within a maximum of 24 hours.

Responsible Gaming — Common Questions

Log in to your account and go to the "Responsible Gaming" section under Settings. There you will find options to set daily, weekly, and monthly deposit limits separately. Reducing a limit takes effect immediately. If you need help, contact our 24/7 live chat.

Self-exclusion at b111 is available in three options: 30 days, 90 days, or permanent exclusion. For permanent exclusion, you may reapply after a minimum of 6 months. While exclusion is active, the account cannot be reactivated under any circumstances.

Start by speaking with them directly and with empathy. Listen to how they feel without judging them. You can contact b111's support team by email at [email protected] to raise a third-party concern — we will do our best to help. Remember, you cannot force them, but keep the path to help open.

No, not at all. b111 strictly does not allow anyone under 21 to register or play games. Date of birth is verified at registration, and in suspicious cases a national ID card or other government document will be requested. If an underage account is found, it will be closed immediately.

A time-out is a short-term break — from 24 hours up to 7 days. It is mainly useful when you feel you need a temporary pause. The account is reactivated automatically once the break ends. Self-exclusion is longer-term and cannot be cancelled before the period ends — it is used to break free from problematic gaming.

The balance in your account will be kept safe. After the self-exclusion ends (or, in the case of permanent exclusion, during the account closure process) any remaining balance will be arranged for withdrawal. Contact [email protected] for more details.

Enjoy Safely at b111

Play responsibly, stay within your limits, and keep gaming as entertainment. For more questions check our FAQ, or enjoy cricket, slots, and casino games.

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